Latest updates and information

As you will be aware, things are constantly changing and we are taking advice from Public Health England, Government departments and our trade organisation, The National Association of Funeral Directors and the Society of Allied and Independent Funeral Directors to ensure that we are working within the current guidelines.

We are dealing with more clients by telephone at present, so if you are experiencing difficulty in getting through to us, please continue to try, we are very sorry for any inconvenience this may cause.

When you do speak with us, we will ask you some additional questions relating to both the person who has passed away and yourself. This is to ensure that we are treating all fairly and are working within the current regulations. Our duty of care extends to not only the loved one in our care but also your family and my family.

Arranging Funerals

We are limiting the amount of people who enter our premises to two at a time. We would ask that you use the hand sanitiser and visitors must wear a face mask. We have a hygienic desk screen in place for any face to face arrangements. We are not allowing ‘walk ins’ at the moment and would request that you ring ahead for an appointment.

Arrangements can of course be made in your garden (weather permitting) and we would ask that the maximum family in attendance is four.

We can still carry out arrangements via the telephone, facetime, Zoom and other video conferencing systems. Although it is always lovely to meet our families face to face if possible.

Viewing

Visits to the chapel of rest are still on going for all non-related Covid deaths. Unfortunately, we cannot allow any visits if the cause of death is Covid-19 or suspected.

Funerals

Crematoriums are allowing up to 30 people to attend. We are able to organise a live webcast for anyone unable to attend. Hymns are not permitted to be sung, although we can order choral versions of hymns in this instance.

The coffin has to be wheeled on a trolly and the curtains have to be closed at Committal. This is a requirement so as few people as possible handle the coffin.

Churches

Our local churches are starting to open with limited family in attendance and we can advise you at the time of need on how many people can attend. Again, the singing of hymns is not allowed at this time.

Graveside services can be arranged, and we have on occasion been able to utilise our Victorian Bier. Please contact us for further information.

In all cases a Memorial Service can be arranged at a later date and we would be only too pleased to advise and help you organise this.

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Should you need advice or guidance at this time, please do not hesitate to call on 01249 819972, we will be more than happy to answer any questions that you may have regarding the above or indeed anything else.

We remain committed to caring for our families and the deceased in our care with the dignified respect as we have always done.

Thank you for your patience and understanding in these difficult times.